FAQ & Site Info

Yes once you complete your order, you will receive an email with your order confirmation from eCrater and a direct download link for your e.Book any issues or concerns feel free to use the contact us form to get in touch with support. We provide the complete book in digital PDF format that is compatible across all devices, there is no need for special software or apps to view and read the text. We do not provide access codes or online access to extra features that may be available across some text, we provide the complete book in its entire format with a immediate download link once your purchase is completed.

Use the "contact us" page on ecrater to send a direct message and a team member will reply back to you. We are available 24/7 for our customers.

Yes, all of our products at ebooksprime are digital downloads in PDF format. As soon as your purchase is completed you have access to download and save your ebook immediately. We do not sell physical copies of books and do not ship any products of any kind.

Yes, we have thousands of titles available not currently listed on the shop if you have a request simply use the contact form and send us the title and isbn# of the ebook you are looking for and a team member will reply to you same day.

Unfortunately due to the nature of the products being digital items once the transaction has been completed and finalized we cannot issue a refund of any kind. If you need assistance using or downloading the item purchased or have questions feel free to use the contact us button to get 24 hour supoort.